Word - AutoSave Not Staying Active

Issue

AutoSave deactivates by itself in Microsoft Word files that are saved in One Drive.

 

Resolution
  • In the Office program, go to File > Options > Add Ins.
  • If Laserfiche is listed as an active application, click 'Go' next to Manage and remove the Application.
  • While in Options, go to Advanced > Save and make sure "Allow background saves" is checked.
  • Save and close Options.
  • Check to see if you can toggle AutoSave on.
  • Restart Word.

AutoSave should be toggled on and remain on.

 

Cause

There is a conflict between the AutoSave feature and the Laserfiche add-in for Microsoft Word.

 

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