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What should I expect when I choose the Duo mobile push notification?
Duo mobile Push is the easiest and quickest way of authenticating. You'll get a login request sent right to your phone.
When the Duo mobile Push notification shows up on your screen, tap where indicated to view the available actions: Approve or Deny.
You can slide down your notifications to see more information about the login request before selecting an action, like the username, timestamp, and location information (if available).
Simply tap Approve in either type of notification to finish logging in to the Duo-protected application.
Tapping on the push request notification itself (instead of tapping the notification actions) takes you to the full Duo mobile Push screen in Duo mobile.
If you get a login request that you weren't expecting, press Deny to reject the request. You’ll be asked if this was a suspicious login. If you aren't trying to log into an application or service protected by Duo and don't recognize the request, tap Yes to notify your organization's Duo administrator. If you made a mistake but the login isn't suspicious, tap No to deny the request without reporting it.
Where can I find the Duo mobile app?
Duo mobile for Android devices
Duo mobile for Apple devices
Why am I not getting my Push notification?
If you have your phone set to Do Not Disturb, this will prevent Push notifications from coming through.
Why is Duo mobile app saying it detected security issues with my device?
Duo may make recommendations on how to better secure your device. Click on the pop-up in your Duo mobile app to see what needs to be updated. These can also be completed at a later time.
Duo mobile Push is the easiest and quickest way of authenticating. You'll get a login request sent right to your phone.
When the Duo mobile Push notification shows up on your screen, tap where indicated to view the available actions: Approve or Deny.
You can slide down your notifications to see more information about the login request before selecting an action, like the username, timestamp, and location information (if available).
Simply tap Approve in either type of notification to finish logging in to the Duo-protected application.
Tapping on the push request notification itself (instead of tapping the notification actions) takes you to the full Duo mobile Push screen in Duo mobile.
If you get a login request that you weren't expecting, press Deny to reject the request. You’ll be asked if this was a suspicious login. If you aren't trying to log into an application or service protected by Duo and don't recognize the request, tap Yes to notify your organization's Duo administrator. If you made a mistake but the login isn't suspicious, tap No to deny the request without reporting it.