OneDrive - Office365 Cached Credentials Error

Body

Issue

OneDrive and Office 365 tries to use old credentials to sign in after user has reset their password.

 

Resolution
  • In OneDrive settings, uncheck "Use Office to sync".
  • Sign out of all Office apps.
  • In Office apps, disconnect the One Drive service.
  • In Credentials Manager, delete all credentials related to Office.
  • In Settings/Accounts, delete all accounts related to Office.
  • In Windows Mail (not Outlook), remove the user's UHV account if it is listed.
  • Uninstall Office 365, Teams, and One Drive.
  • Uninstall One Note if it is still listed.
  • Reboot the machine.
  • Reinstall Office 365 and sign in to activate the license.
  • Sign into OneDrive and setup a new folder as the user's sync folder (do not use the old folder that it tries to map).

 

Cause

Cache needs to be cleared for Office 365 programs.

 

Details

Details

Article ID: 1138
Created
Mon 10/21/24 10:27 AM
Modified
Thu 2/6/25 9:41 AM