Q. I want to receive all of my email, spam or not. Can I opt out of using Secure Messaging services?
No. all incoming and outgoing emails to UHV are filtered by the service.
Q. Why do I get a warning message when I click on links in the Digest?
It is normal to see an “Invalid Certificate” warning when clicking on the links in the Digest. You can safely accept the certificate warning and continue.
If the Digest links have expired, you will be prompted to log in to the Web Application to manage messages in the Quarantine.
Q. Can I access secure messaging email account options?
Yes. click the Manage My Account link in the Digest. A separate browser window pops up on your screen and your personalized account management page will load in this window.
Q. Can I modify Proofpoint Options for my mail account?
Yes. click the Manage My Account link in the Digest. A separate browser window pops up on your screen and your personalized account management page will load in this window.
Q. End user digest in Secure Messaging
If email messages addressed to you were sent to the Quarantine, you will receive an email notification, called an End User Digest (or Digest), in your mailbox. The Digest provides you with a list of the messages addressed to you that are stored in the Quarantine. You can look at the message subject headers to determine their content and decide what actions you want to apply to the messages.
You may also receive an empty Digest, which is simply an email message indicating that you have no messages in the Quarantine. You may want to receive a Digest even if it doesn’t contain any messages, so you can continue to manage certain aspects of your email. The system administrator decides whether or not users should receive an empty Digest.
Q. How does email filtering work?
All incoming (and outgoing) email is filtered by the Proofpoint Protection Server. Depending upon Proofpoint Protection Server rules and policies, messages that contain a virus, or spam, or inappropriate content can either be deleted or “scored.” In the case of spam, the message score indicates the probability that the message is spam – so a message scoring 100 would have 100% chance of being spam (definite spam) and a message scoring 0 would have 0% chance of being spam (legitimate correspondence). Messages scoring high enough to probably be spam are quarantined, and messages scoring below 50 are sent directly to your inbox.
Q. How do I access my quarantined emails?
To access these features, click the Manage My Account link in the End User Digest. A separate browser window pops up on your screen and your personalized account management page will load in this window. You do not need to authenticate to your account management page because a secure code is generated in your personalized Digest that ensures that only you have access to change your settings.
Q. What is the Quarantine?
The Quarantine is a location on a server where email messages that are suspected to be spam are stored temporarily so that they can be reviewed and retrieved if necessary. System administrators have the ability to search for messages on a user’s behalf. You may also review and take action on your own quarantined email through the use of the End User Digest. Messages that are not released from the Quarantine are automatically deleted after a designated period of time.
Q. How do I delete my messages in the Quarantine?
There is no need to delete your messages in the Quarantine.
If you do not release a message from the Quarantine, it will automatically be deleted after 14 days. If you look at the messages in your Digest and determine that all of them are spam, you do not need to do anything. The messages will automatically be deleted from the Quarantine.