Proofpoint - Managing Safe Senders

  • The Safe Senders list is simply a list of approved senders of email. When a sender address is included in the Safe Senders list, the Proofpoint Protection Server does not filter the message for spam. Messages will still be filtered for a virus.
  • A Blocked Senders list contains addresses of people or mailing lists from whom you do not wish to receive email.
    • To mark an email address as safe, simply click the Allow Sender link next to the appropriate email message in the Digest. To mark an email address as blocked, click the Block Sender link for the message.
    • To see your list of personal Safe Senders or Blocked Senders, click the Request Safe/Blocked Senders link in your email Digest.
  • Click the Manage My Account link in your Digest to create a list of Safe Senders or Blocked Senders. A web browser opens, allowing you to add or edit your lists.

When you add a domain name (e.g., yahoo.com) to the Safe Senders list, all email addresses from that domain will be considered “safe.” You should restrict the safe list to specific senders by entering their full email addresses (for example, john.doe@yahoo.com).

After you log in to the Web Application, you can decide how to handle future messages from each sender:

  • Release the selected message(s) from the Quarantine and allow future messages from the sender(s) to be delivered – select the message(s) and click Allow Sender.
  • Delete the selected message(s) from the Quarantine and block future messages from the sender(s) to be delivered to your Inbox – select the message(s) and click Block Sender.
  • The currently-selected folder in the left pane displays messages in that folder.
  • The Options menu in the menu bar provides the following choices:
    Request Digest – this choice sends you the latest email Digest.
    Refresh – refreshes the right pane. If you use the Delete All choice, use Refresh to display more messages.
    Delete All – deletes the currently-displayed messages from your personal Quarantine.
  • Select Lists in the left pane to add senders to your personal Safe Senders and Blocked Senders lists.