Messages that are identified as being spam are sent to your personal Spam Quarantine.
You will receive an email notification from Do_Not_Reply@tld.com with a subject of End User Digest in your Inbox to let you know when you have messages in the Quarantine.
The email Digest displays messages that have been classified as spam. These messages are stored in your personal Quarantine for 14 days, allowing you to determine how to handle future messages from the senders – either allow the messages to be delivered or block them. After 14 days, message will be delete from your personal Spam Quarantine.
The Action you take on these messages determines how future messages from the senders will be handled.
Release Messages from the Quarantine - Web Application
Clicking on the Manage My Account link in the email Digest (shown on the previous page), will open the End User Web Application.
1. Check the box next to the message you would like to release.
2. Click 'Release' in the top ribbon
To add the sender to the whitelist, click 'Allow Sender' in the ribbon
Note:
- Each time you select Release, the message is delivered to your Inbox.