Overview
Follow the guide below to map a shared mailbox in Outlook classic, Outlook new, or Outlook for MacOS.
Issue
Outlook Classic (Windows)
1. Click File in Outlook.
2. Then click on Account Settings > Account Settings.
3. From the Account Settings box that appears, click on your main mailbox and select Change.
4. Click on More Settings in the bottom left.
5. In the next Window, click on the Advanced tab at the top, and choose Add.
6. Enter the email address of the shared mailbox and press OK. Use this same method to add additional mailboxes.
7. Once all are added, press OK to close the first window, then click done, then Close on the Account Settings window.
8. The Mailbox will appear on the left side of Outlook. You may need to click the drop down arrow to view the folders. It may take several minutes for the folders and emails to populate depending on the size of the mailbox.
Outlook New (Windows)
1. In the new version of Outlook, right click on your username on the left side of Outlook.
2. Select Add shared folder or mailbox.
3. Type in the shared mailbox's email address and select Add.
4. The mailbox will appear within the Shared with me folder on the left side of Outlook. You may need to click the drop down arrow to view the folders.
Outlook (MacOS)
1. With Outlook opened, click File in the top left corner > click Open > select Shared Mailbox...
2. In the Window that appears, type in the shared mailbox's email address. The mailbox will appear in the list below. Highlight the mailbox and click Add.
3. The mailbox will appear on the left side of Outlook. You may need to click the drop down arrow to view the folders.
Troubleshooting
Access to shared mailboxes must be granted by your supervisor. If you do not have access, please have your supervisor contact App Services at appsrv@uhv.edu to approve access.
If you still have trouble adding a shared mailbox, please contact the ITS Service Center below.
Additional Information
Need additional information or assistance? Contact the ITS Service Center.