Teams - stuck on Loading or Start

Issue

Teams is stuck on a loading screen or Teams logo.

 

Resolution

Clear the Teams cache.

1. In the bottom right corner of the task bar, click the ^ arrow and force quit Teams by right clicking on the Teams icon and choosing Quit Teams.

2. With Teams fully closed, open Windows explorer and type C:\Users\%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe in the search box.

3. Double click on the folder that appears.

4. Delete all files and folders in this directory.

5. Reopen Teams.

 

Cause

Teams cache needs to be cleared.